Refund policy

Return & Refund Policy

Last Updated: 16 June 2026

1. Overview

At shtopia.shop (VALAM DARSHAN ENTERPRISE), we value customer satisfaction. If you are not happy with your purchase, we are here to help.

2. Return Eligibility

You may request a return if:

  • The product is damaged or defective
  • You received the wrong product
  • The item is unused and in original packaging
  • Return request is made within 3–7 days of delivery (based on product type)

3. Non-Returnable Items

Certain items cannot be returned:

  • Used or washed products
  • Items without original packaging
  • Products marked as non-returnable during purchase
  • Products damaged due to customer misuse

4. Return Process

To request a return:

  1. Contact us at shtopia@outlook.com or +91 9023472322
  2. Share your order number and issue details
  3. Provide product photos if damaged or wrong item received
  4. Our team will review your request and confirm approval

5. Refund Process

Once your return is approved:

  • Refund will be processed within 5–7 business days
  • Refund will be issued to the original payment method
  • In some cases, replacement may be offered instead of refund

6. Shipping Charges for Returns

  • If the return is due to our mistake (wrong/damaged item), we will cover return shipping.
  • If the return is for other reasons, the customer may need to bear shipping charges.

7. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again
  • Contact your payment provider
  • Then contact us if still not resolved

8. Contact Us

For any return or refund queries:

VALAM DARSHAN ENTERPRISE
Email: shtopia@outlook.com
Phone: +91 9023472322